FAQs

Can you deal with power restoration?

Absolutely. Having a power failure can be one of the most distressing electrical emergencies, and we will make it a top priority to get your power restored with speed and safety.

If I can identify the problem I am having, should I try to fix it myself?

No. We strongly recommend that you do not attempt to rectify any hazardous problems yourself, as this can exacerbate the problem and may put you and the people around you at risk. You should call an emergency electrician who is qualified to eliminate the hazard safely and effectively.

How can I tell if I need a new fuse board?

There are many reasons why you might benefit from a fuse board upgrade. The main one, of course, is safety. A new fuse board will be more reliable, ensuring that your family is safe – after all, electricity can sometimes be dangerous. It’s also important to ensure that your property meets the sufficient legal standards, as there are important regulations surrounding fuse boards. The current regulations, known as the 17th Edition, are designed to ensure that properties are safe, and work should only be carried out by an electrician holding a 17th Edition qualification.

What are the tell-tale signs of an old fusebox?

It can sometimes be tricky to identify an old-style fuse board; that’s why it’s best to just give as a call for some free advice. However, there are some tell-tale signs. If your fuse board has a wooden back, cast iron switches or both, this almost certainly means you have an old-style fuse board. If you think your fuse board meets these descriptions, you should definitely upgrade to a much safer, modern consumer board.

Should landlords upgrade their fuse boards?

Landlords have a responsibility to their tenants to ensure that properties they are renting out are completely safe. If you’re a landlord, upgrading the fuse board to a consumer unit will help give you – and your tenants – peace of mind. If you’re aware that your property hasn’t had its electrics upgraded for some years, it is definitely worth carry out an electrical inspection. The Landlord & Tenant Act 1985 requires landlords to ensure that properties are completely safe before the beginning of a tenancy, so it’s better safe than sorry!

If there is a fault at my property, can Millers send out an electrician on the same day?

Yes, most of the time we can have somebody over the same day to resolve your problem, however during exceptionally busy periods this may not always be possible.

Are you NIC EIC approved?

Yes, all of our electricians are NIC EIC approved and are qualified to carry out all forms of electrical services.

What are Lutron and Rako?

Lutron and Rako are brands of lighting systems. Both use modern technology to provide high-quality lighting, perfect for creating just the right atmosphere. Both are energy efficient, and offer a range of products to create a tailored lighting solution. Rako and Lutron are both relatively straightforward to install, meaning that we can get the job done quickly.

What are LED lights?

LED stands for ‘light emitting diode’, and LED lights are widely used throughout appliances, technology, houses and commercial buildings. LEDs have a number of distinct advantages over incandescent light sources; they are more energy-efficient and typically last a lot longer.

This is partly why LED home lighting has become commonplace. LEDs require less energy consumption than other home lighting systems, as well as having fewer environmental concerns associated with their disposal.

Why call a specialist to install or fix lighting?

Sorting out your lighting isn’t always as simple as changing a light bulb. Sometimes there can be more persistent problems than a burnt out bulb – for example, do your lights have a persistent flicker? Lights still won’t come on after changing a bulb?

Our lighting specialists are experienced professionals, and we’ve seen it all. Fixing and installing lighting also involves working with electricity and wiring – something that should only be carried out by a qualified expert.

Can Millers provide the physical certificate after the inspection?

Yes, we provide the Landlord certificate after the inspection has been successfully carried out.

What happens if I rent out my property and I do not have one?

If somebody has an electrical related accident on your property and you do not have a Landlord certificate, unless you can prove that there was no fault with the electrics in your property, you will be liable.

Is PAT testing really that important?

As a landlord or employer it is your responsibility to make sure that your premises are safe. If somebody has an accident and you have not taken necessary safety measures, you will be liable.

Would it not be cheaper for me to have an employee carry out the PAT testing?

Although many people think that this is the case, you must factor in the cost of training, as PAT testing is very important and must be carried out competently and to a professional standard. As well as this, PAT equipment and software must be purchased, which could see your costs spiralling up considerably higher than simply calling Millers.

What is an audio visual system?

An audio visual (AV) system usually combines a screen or projector with audio equipment, and is suited for purposes as varied as watching blockbuster movies to holding a conference call with people across the globe. Other systems may be audio- or visual-only, depending on requirements.

Why might my business need an AV system?

Audio visual systems are increasingly an essential need for companies, and video conferencing is an important component of running a business. Video conferencing is a big improvement over a normal conference call; it adds a visual dimension to the call, and enables participants to see one another, and show items on screen. AV systems are also perfect for giving multimedia presentations – a must for any modern, entrepreneurial business.

What types of AV system can be installed?

There are numerous types of AV systems, and we can create bespoke, custom AV systems that best meet your requirements. We’ve worked on AV installations and repairs for years, and our in-depth knowledge will help us to put together the perfect system for you.

Types of AV systems we can install include:

Background music systems (ideal for background music in shops, hotels, etc)
Digital signage (to show bespoke visuals)
Home systems (cutting-edge home entertainment)
Meeting room systems (perfect for presentations, conference calls and meetings)
Video walls (make use of a wall for striking visuals)

My radiator will not heat up properly, the top half remains cold as the bottom half heats?

This is most frequently due to air building up in the radiator. It can usually be solved by bleeding the radiator using a key. However, if you are having trouble with this, or the problem continues, you can call Millers for advice and assistance. Please note that is to top heats up but the bottom remains cold, this can be more difficult. This is often caused by a build up of sludge in the radiator, and the best solution is to have a professional flushing and cleaning.

My hot water does not get hot enough!

This is usually caused by sludge and scale build up, and can indicate a further reaching corrosion issue in your system. This is not really a DIY task, and you should contact a professional.

What exactly are the benefits of double glazing?

Double glazing has a number of benefits for your property including; reduced heat loss, noise reduction, reduced condensation, energy efficiency, improved security. Double glazing can make a real reduction to your annual energy bills, as you will find that your property retains heat far more effectively. You can call Millers today for a free quote.

Some switches in my property feel quite hot to the touch…?

Usually this is perfectly normal, especially on dimmer switches with below 600W bulbs. However, if the heat is on the receptacle then you may have a problem. Since this can be dangerous, you should contact an electrician as soon as possible.

My light bulbs seem to be constantly burning out…?

There could be any number of issues to be causing light bulbs to burn out too frequently. These can range from something simple, such as your bulbs being unsuitable for your circuitry, to more complex problems such as there being many poor connections that will require repairs and replacements. Either way, a call to a qualified electrician can solve your worries.

My breaker will not reset after it has been tripped…?

Although many people blame the breakers when this happens, more often that not this is untrue. More frequently, the fault that caused the breaker to trip to begin with is still causing problems, and needs to be addressed. An electrician can easily find out the problem and fix it for you.

What is 'data cabling'?

Data cabling is simply another term for network cabling. Network cables are the pipelines through which data is transported from your computer or other device to your router. The type of network – or data – cabling required may vary depending on the system architecture.

Do you carry out network cabling for businesses?

Yes. Companies in UK are hugely dependent on fast and flawless internet access. Workplaces often have much more complex network requirements than everyday homes – thankfully, we have the experience to meet your needs. We appreciate that installations in the workplace requires minimal disruption, and we’re committed to keeping your business up and running.

What is the difference between Cat5 and Cat6?

Like any other technology, data cabling has advanced and improved over the course of time. Cat5 cabling, split into Cat5 and Cat5E cable types, is a little older, and the newer version, Cat5E, is up to 10 times faster. It also can traverse greater distances with less interference from crosstalk.

Cat6 cabling is also divided into two types: Cat6 and Cat6A. Cat6 cables have considerably thicker plastic, protecting them from crosstalk. While Cat6 cables can handle up to 10GB of data, they suffer from a bandwidth limited to 164 feet. Cat6A cables have the same benefits as Cat6, but for a full 328 feet. Cat6A cabling is therefore the most effective and state-of-the-art type of network cabling, though Cat6 and Cat5E are fine for most uses.

Is Millers Emergency Electrician service available 24/7?

Yes. Whatever your emergency, call any time of the day or night and we will have a professional electrician with you as quickly as possible to solve whatever problem it is you are having.

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